We hope you and your furry friend love everything from Luluspot! If for any reason you need to return something, don’t worry—we’re here to help.
Do We Accept Returns?
Yes! We offer a 14-day, no-questions-asked return policy on all our products.
Purchases from Luluspot.com
For items purchased directly from Luluspot, you can return them within 14 days from the date of purchase. We accept returns regardless of the condition—used or unused, we’ve got you covered.
To get started, simply email us at [wecare@luluspot.com] with your order details, and a member of our customer support team will guide you through the process.
Do We Accept Exchanges?
Yes, we are happy to process exchanges if you wish to replace your item with another.
Damaged, Defective, or Wrong Items
Although rare, if you receive a damaged or defective item, or the wrong product, let us know right away. We’ll make it right and ensure you get what you need as quickly as possible.
How to Return an Item
You can return your items via:
- UPS
Once your return is initiated, we will provide detailed instructions and a return shipping label.
Restocking Fee
Good news! There’s no restocking fee for any returns.
Refund Processing Time
Once we receive the returned item, refunds will be processed within 3 business days.
We’re here to ensure every experience with Luluspot is a paw-sitive one. If you have any questions or concerns, don’t hesitate to reach out—we’re happy to help!